DELIVERY & RETURNS

(You can read other sections in Terms and Conditions 1,2,3,4,5,6,11,12,13,14,15)

7- SAFE PAYMENT
The payment solution that our website www.ariannapicerni.com offers its clients is Paypal. Every time a client buys an article from our website www.ariannapicerni.com, all the financial details, such as the credit card number, the expiring date and all personal information are transferred to the paypal system that manages them through the adoption of safety measures such as cryptography, for the best security level of the user data.
No one, included Arianna Picerni, has the faculty to access these data.


8-DELIVERY
The company Arianna Picerni asks for a signature for every delivered item: from that moment the responsibility for the article is transferred to the client. If you give an address different from yours ( for example in case of presents) you accept that the signature of the receiver can be considered, on the side of Arianna Picerni, as a proof of delivery and fulfilment of the order, and can also be considered as a proof of responsibility acquired for the delivered item or items. We ask you to notice that we try to deliver all the orders as soon as possible, considering the time required for the completion.
To read more info about our Business Policy see note 4.

8.1 Delivery Time

Orders will be carried out during workdays, from the order date and payment.

Delivery time for Italy is usually 24-48 hours.
Delivery time for Europe, USA and Canada usually 2-7 days.
Estonia 5-8 days, Latvia 6-8 days , Denmark 10 days.

Europe Service by road

For European deliveries, we use two leading networks:

DPD, Dynamic Parcel Distribution, a leading European network for single-parcel deliveries.
EuroExpress, distribution network involving some of the best European express couriers, capable of handling shipments of one or more parcels and/or pallets with no weight or size limits.
European Countries covered:
Italia - Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Great Britain, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, Czech Republic, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Hungary.

International (non-EU) Countries Covered:
USA, Canada.

International air shipment services
Our international service is arranged in cooperation with FedEx, the largest (exclusively cargo) air distribution network in the world.

In case the shipping time should exceed the stated days, the users will immediately be contacted, see note 4.1

4.1. In case the shipping time should exceed the stated days, the users will immediately be contacted so that they can choose from one of the following options: -accept the possible delay -be refunded In case there is no reply within 48 hours from the communication, the entire amount will be refunded and the order annulled.
4.2. The cost of the article will be charged on the client's credit card as soon as the transaction takes place.
4.3 In case the reserved article cannot be supplied, the client's credit card will be accredited with the deposit.


9-ORDER CANCELLATION
9.1. If you want to cancel an order, you must inform us within 24 hours from the moment you made the order. You must immediately contact us, by sending us an email to the following email address : maison@ariannapicerni.com, specifying the object of the request (ex. Order cancellation), or through a registered letter with notification of reception to the address Via Angelo Orzali traversa II, n.31 Lucca 55100 Italy. You will obtain a full refund, shipping costs included. After 24 hours, 3% of the total transaction costs will be deducted.

9.2. If you have already received a notification confirming the shipping, or if an order has already been shipped, we are unable to change or to cancel it. In that case we are not therefore able to cancel your order and you have to proceed as indicated in 10.2


10-RESTITUTIONS
Arianna Picerni informs that, in accordance with the art. 64 of the decree law 6 september 2005, n 205 (consumer code), the user, acting as a costumer, has the right to recede from the service without any penalty and without specifying the reasons, within and not later than the limit of 10 working days starting from the delivery of the order. Essential condition to the recess practice is the integral restitution of the products, at the expense of the client.
For the cancellation you have to send, within the mentioned limits, an email to the address maison@ariannapicerni.com, or a registered letter with notification of reception to the address Via Angelo Orzali traversa II, n.31 Lucca 55100, italy.

10.1 Within 30 days from the reception of the communication of the annulment, the company Arianna Picerni commits itself to return an amount equal to the amount paid at the time of the order. According to the European Consumer Protection (distance selling), regulations 2000 (DSRs) we ask you to read the following points.

10.2 RESTITUTION PARAMETERS
10.2.1. You can return an article ( fees to be paid by the client) at the condition that you start the restitution procedure according to the following procedures:

- you must send us an email warning us about the restitution within 10 working days from the day of reception.

-you must send us an email including a copy of the shipping note concerning the return of the goods within 7 days, starting from the beginning of the restitution process.

10.2.3. The article and its box must return unused and in their original conditions, from the country in which the delivery was made.

10.2.4. For the restitution shipping we recommend you to use the original packaging.

10.2.5. The returned product has to be delivered to the following address: Via Angelo Orzali traversa II, n.31 Lucca 55100.

10.2.6. The costs of the restitution shipping has to be paid by the user.

10.2.7. For the restitution shipping you can choose your own courier.

10.2.8. Since you have the duty to take reasonable care of the products and since you will be considered responsible for them until the moment of delivery to our storage, we recommend you insure the restitution shipping. In case of litigation, we also recommend you keep proof of the occurred shipping.

10.2.9. The articles must be returned within 30 days starting from the day of the restitution process or you will loose the right to be refunded.

10.2.10 If the returned articles meets the parameters exposed in 10.2.3, Arianna Picerni will refund the entire amount of the initial transaction you made for the article, within 48 hours starting from the day of delivery.

Note: Arianna Picerni has the right to revoke the point 10.2.9. Even if restitution time should exceed 30 days.

10.3. Restitution of damaged or faulty products

10.3.1. If you receive a damaged or faulty product we ask you to immediately signal it, by contacting us within 24 hours to the following email address maison@ariannapicerni.com, indicating the error and the flaw and sending a photo as a proof, and your personal data. The faulty product will be carefully analysed and we will let you know, through an email, how to proceed within 48 hours.

10.3.2. Generally speaking, after our communication, in which we confirm you to proceed with the substitution, you can follow the over mentioned procedure exposed in 10.2., apart from 10.2.10, since in case we actually observe flaws or imperfections, the amount will be entirely refunded including delivery costs payed for the restitution of the article. The refund will be done with the same method used for the payment.

10.3.3 the article will be replaced as soon as possible and in any case within 30 days, starting from the day in which you receive an email confirming that the article is inadequate and will be replaced.

10.3.4. In case of problems with the packaging, you have to inform the courier when you receive the order.

10.4. For anything not clearly mentioned in the present contract, Arianna Picerni refers to the "Decree Law 22 may 1999, n. 185" and to the dispositions of the Italian Civil Code.

© 2014 All rightes reserve
© 2014 Tutti i Diritti Riservati - Arianna Picerni